TRUE Metrix Blood Glucose Meter FAQs
The TRUE Metrix is a blood glucose meter designed to measure blood sugar levels for individuals with diabetes.
To use the TRUE Metrix blood glucose meter, insert a test strip, apply a small blood sample, and wait for the meter to display your glucose reading.
Normal blood glucose levels can vary, but a fasting blood glucose level should generally be between 70-130 mg/dL, and post-meal levels should be less than 180 mg/dL.
Testing frequency depends on your doctor’s recommendations and your individual needs, but many people test multiple times a day.
Calibration is generally automatic with TRUE Metrix meters, but it's important to follow the manufacturer's instructions included with the meter.
Check the error message in the meter’s user manual, ensure the test strips and meter are in good condition, and contact customer support if the issue persists.
No, you should only use TRUE Metrix test strips with the TRUE Metrix meter for accurate results.
Store test strips in a cool, dry place and keep them in their original container to prevent moisture exposure.
Battery life varies, but you should replace the batteries when the meter indicates low battery power or if the display becomes faint.
Warranty details are provided with the meter purchase, typically covering manufacturing defects for a specified period.
To perform a test, insert a TRUE Metrix test strip into the meter, use the lancing device to obtain a blood sample, and apply the sample to the test strip. The meter will then analyze the sample and display your blood glucose level.
Ensure that the test strips are not expired and are stored correctly. Also, check if the meter and test strips are clean and follow the user manual’s guidelines for accurate testing.
No, the TRUE Metrix meter is specifically designed for blood glucose testing and cannot be used for ketone or other types of testing.
Using expired test strips can lead to inaccurate results. If you accidentally use an expired strip, discard it and perform the test with a new, unexpired strip.
You can contact TRUE METRIX customer support at 1-800-803-6025, the contact information provided in the meter's user manual, or the manufacturer's website.
The TRUE Metrix meter is suitable for users of various ages. However, it is important to follow the user manual and consult with a healthcare provider to ensure it meets specific needs.
Clean the meter regularly to maintain accuracy and hygiene. Follow the cleaning instructions provided in the user manual, and avoid using water or cleaning solutions on the test strip port.
The TRUE Metrix meter does not have smartphone app compatibility. For digital record-keeping or analysis, use the meter's built-in features or manual log.
If the meter stops working, check and replace the battery if necessary. Ensure the meter and test strips are in good condition. If the issue persists, refer to the troubleshooting section in the user manual or contact TRUE METRIX customer support at 1-800-803-6025.
The TRUE Metrix meter may have compatible accessories such as lancing devices or carrying cases. Check with the manufacturer or retailer for available accessories and compatibility.
