TRUE Metrix Blood Glucose Meter FAQs
What is the TRUE Metrix Self-Monitoring Blood Glucose Meter?
The TRUE Metrix is a blood glucose meter designed to measure blood sugar levels for individuals with diabetes.
How do I use the TRUE Metrix meter?
To use the TRUE Metrix blood glucose meter, insert a test strip, apply a small blood sample, and wait for the meter to display your glucose reading.
What are the normal blood glucose levels for someone with diabetes?
Normal blood glucose levels can vary, but a fasting blood glucose level should generally be between 70-130 mg/dL, and post-meal levels should be less than 180 mg/dL.
How often should I test my blood glucose with the TRUE Metrix meter?
Testing frequency depends on your doctor’s recommendations and your individual needs, but many people test multiple times a day.
How do I calibrate the TRUE Metrix meter?
Calibration is generally automatic with TRUE Metrix meters, but it's important to follow the manufacturer's instructions included with the meter.
What should I do if my TRUE Metrix meter shows an error message?
Check the error message in the meter’s user manual, ensure the test strips and meter are in good condition, and contact customer support if the issue persists.
Can I use any test strips with the TRUE Metrix meter?
No, you should only use TRUE Metrix test strips with the TRUE Metrix meter for accurate results.
How do I store the TRUE Metrix test strips?
Store test strips in a cool, dry place and keep them in their original container to prevent moisture exposure.
How often should I replace the batteries in the TRUE Metrix meter?
Battery life varies, but you should replace the batteries when the meter indicates low battery power or if the display becomes faint.
What is the warranty on the TRUE Metrix meter?
Warranty details are provided with the meter purchase, typically covering manufacturing defects for a specified period.
How do I perform a blood glucose test with the TRUE Metrix meter?
To perform a test, insert a TRUE Metrix test strip into the meter, use the lancing device to obtain a blood sample, and apply the sample to the test strip. The meter will then analyze the sample and display your blood glucose level.
What should I do if the TRUE Metrix meter gives inconsistent results?
Ensure that the test strips are not expired and are stored correctly. Also, check if the meter and test strips are clean and follow the user manual’s guidelines for accurate testing.
Can I use the TRUE Metrix meter for other types of testing, such as ketone testing?
No, the TRUE Metrix meter is specifically designed for blood glucose testing and cannot be used for ketone or other types of testing.
What should I do if I accidentally use an expired test strip?
Using expired test strips can lead to inaccurate results. If you accidentally use an expired strip, discard it and perform the test with a new, unexpired strip.
How can I contact customer support for the TRUE Metrix meter?
You can contact TRUE METRIX customer support at 1-800-803-6025, the contact information provided in the meter's user manual, or the manufacturer's website.
Is the TRUE Metrix meter suitable for children or elderly users?
The TRUE Metrix meter is suitable for users of various ages. However, it is important to follow the user manual and consult with a healthcare provider to ensure it meets specific needs.
How often should I clean the TRUE Metrix meter?
Clean the meter regularly to maintain accuracy and hygiene. Follow the cleaning instructions provided in the user manual, and avoid using water or cleaning solutions on the test strip port.
Can the TRUE Metrix meter be used with a smartphone app?
The TRUE Metrix meter does not have smartphone app compatibility. For digital record-keeping or analysis, use the meter's built-in features or manual log.
What should I do if my TRUE Metrix meter stops working?
If the meter stops working, check and replace the battery if necessary. Ensure the meter and test strips are in good condition. If the issue persists, refer to the troubleshooting section in the user manual or contact TRUE METRIX customer support at 1-800-803-6025.
Are there any additional accessories available for the TRUE Metrix meter?
The TRUE Metrix meter may have compatible accessories such as lancing devices or carrying cases. Check with the manufacturer or retailer for available accessories and compatibility.
