TRUE Metrix Test Strips FAQs
What meters are True Metrix test strips compatible with?
True Metrix test strips are designed specifically for use with the True Metrix, True Metrix Air, and True Metrix Go blood glucose meters.
Do True Metrix test strips require coding?
No, True Metrix test strips are "no-code" strips, meaning you do not need to enter a code from the vial each time you start a new one.
How much blood is needed for True Metrix test strips?
A minimal sample of just 0.5 microliters of blood is required for True Metrix test strips.
Where can I purchase True Metrix test strips?
You can find True Metrix test strips at most pharmacies, online retailers such as Diabetic Warehouse, and directly from the manufacturer's site, Trividia Health.
What is the shelf life of True Metrix test strips?
The expiration date varies by batch. Always check the vial for the specific expiration date, and avoid using expired strips to ensure accurate results. Diabetic Warehouse guarantees a minimum of six months before the strips expire.
How should I store True Metrix test strips?
Store the strips in their original vial at room temperature, away from extreme temperatures and humidity. Make sure the vial is tightly sealed when not in use.
What does the E-5 error code mean on my True Metrix meter?
The E-5 code indicates that insufficient blood was applied to the strip. Retest with a new strip and a larger sample of blood.
Can I test on my arm with True Metrix test strips instead of my fingertip?
Yes, True Metrix meters support alternate site testing, such as on the forearm, when glucose levels are stable.
Does insurance cover True Metrix test strips?
Coverage varies by insurance plan. Many plans include diabetic testing supplies like True Metrix test strips, but it's best to check with your provider for details.
Why might my True Metrix test results differ from lab results?
Small differences between home meter and lab results are normal. Home meters are accurate, but lab equipment can be more precise. Variations can also be due to testing site, timing, and individual factors.
How should I dispose of used True Metrix test strips?
Used test strips can be disposed of with regular household waste. Some areas have specific disposal guidelines, so check local regulations if necessary.
What should I do if my True Metrix meter won’t turn on?
Check the battery first and replace it if necessary. If the issue persists, consult the troubleshooting section of your meter’s manual or contact Trividia Health at 1-800-803-6025 for product support.
Can True Metrix test strips be used if I have anemia?
Anemia typically does not affect the accuracy of True Metrix test strips. However, consult your doctor for advice tailored to your situation.
Is it okay to use True Metrix test strips if a small drop of blood gets on the meter?
Clean the meter with a dry cloth. If blood enters the meter, it may need to be replaced. For further assistance, contact Trividia Health customer service at 1-800-803-6025.
Do True Metrix test strips work with continuous glucose monitoring systems?
No, True Metrix test strips are only compatible with True Metrix blood glucose meters and are not designed for use with continuous glucose monitoring systems.
