TRUE Metrix Test Strip FAQs
What meters are True Metrix test strips compatible with?
True Metrix test strips are designed exclusively for use with the True Metrix, True Metrix Air, and True Metrix Go blood glucose meters.
Do True Metrix test strips require coding?
No, True Metrix test strips are "no-code," meaning you do not need to enter a code from the vial each time you start a new one.
How much blood is needed for True Metrix test strips?
Only 0.5 microliters of blood is required for True Metrix test strips.
Where can I purchase True Metrix test strips?
You can find True Metrix test strips at most pharmacies, online retailers like Amazon, or directly from Trividia Health’s website.
What is the expiration date for True Metrix test strips?
The expiration date is specific to each batch. Always check the vial for the exact date, and avoid using expired strips as they may yield inaccurate results. At Diabetic Warehouse, we ensure our test strips have the most extended expiration dates possible. We guarantee at least six months on each box, most lasting between 9 and 18 months.
How should I store True Metrix test strips?
Keep your test strips in their original vial at room temperature, away from extreme temperatures and humidity. Ensure the vial is tightly sealed when not in use.
What does the E-5 error code indicate on my True Metrix meter?
The E-5 code typically means insufficient blood was applied to the strip. Retest with a new strip and a larger blood sample.
Can I use True Metrix test strips on my arm instead of my fingertip?
Yes, True Metrix meters support alternate site testing, such as on the forearm, during stable glucose levels.
Are True Metrix test strips covered by insurance?
Coverage varies by insurance plan. Many plans do cover diabetic testing supplies, including True Metrix strips. Contact your insurance provider to check your specific coverage.
Why do my True Metrix test results differ from my doctor’s lab results?
Minor differences between home meter and lab results are normal. Lab tests might be more precise, and variations can be due to factors like testing site, timing, or individual differences.
How should I dispose of used True Metrix test strips?
Used test strips can be disposed of in regular household trash. Check local regulations for any specific disposal guidelines.
What should I do if my True Metrix meter isn't turning on?
Start by checking and replacing the battery if needed. If the problem persists, consult the troubleshooting section of the user manual or contact Trividia Health customer service at 1-800-803-6025.
Can I use True Metrix test strips if I have anemia?
Anemia typically does not impact the accuracy of True Metrix test strips, but it’s best to consult your healthcare provider for tailored advice.
Can I still use True Metrix test strips if a small drop of blood gets on the meter?
Clean the meter with a dry cloth. If blood enters the meter, it may need replacement. Contact Trividia Health customer service for further assistance by calling 1-800-803-6025.
Do True Metrix test strips work with continuous glucose monitoring systems?
No, True Metrix test strips are intended solely for use with compatible True Metrix blood glucose meters and are not compatible with continuous glucose monitoring systems.
